Not recommended. We had an appointment for a tire change. After the appointment, we noticed an ugly visible dent in one of the rims, right in the middle of the spoke area, which wasn’t there beforehand. Very annoying—especially when you take care of your car and have a higher-quality set of wheels. The mechanic’s reaction already said a lot. When we could finally prove everything with photos, the boss then said we should let a painter know to remove the damage and that they would get back to us. We waited for that call, but it never came.
Mistakes can happen, and you can talk to each other.
But here, they didn’t really respond to the customer in a way that would have led to a solution that worked well for both sides.
For example, they didn’t offer anything for a normal, sensible refurbishment of the rim (from our side it was never about fully covering the costs). Instead, they insisted on simply having the rim repainted “by one” painter. They’re entitled to do that, of course—but after how this situation was handled, the trust is gone.
Addendum:
I can understand that you, as a company, want to protect yourselves. In the end, it’s not meant badly—on a mutual basis. That’s why we took photos of the wheels before the appointment, and the photos your employee took on the lift also showed that the damage wasn’t there beforehand.
We discovered the damage immediately right after getting home from the appointment, not while washing.
As a customer, you give the workshop your trust.
Whether we look at the rim right on the lot or just a few minutes later at home makes no difference.
The wheel set was refurbished once years ago, so it isn’t new—but it’s in good condition, and it didn’t have that scratch/dent in the middle of the rim at the spoke area. Also, the rims don’t have the original MB paint, which makes repainting difficult, because of course you don’t want unsightly color differences—especially if you only want to repaint one single section of a rim.
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