I will not be returning.
I used to come to this salon, but after this experience, I remembered why I stopped.
My mom and I came in together. She got a nail fill and a pedicure, and I got a full acrylic set and a pedicure. I originally asked about a design that was quoted at $125, but while my nail tech, Henry, was working, I decided to keep it simple and get a French tip instead.
The only thing I’ll take responsibility for is the length. I didn’t realize how short my nails were until after they were cut. However, everything else was disappointing. The shape was not what I asked for, the French tips were uneven, the underside of the nails was messy, and the overall work looked rushed and sloppy.
My pedicure ended up costing $78. Neither my mom nor I were given a price list—we were simply asked which pedicure we wanted. We both chose the same one, but our services were completely different. I was also given an additional service that I didn’t know I would be charged for.
While getting my pedicure, I asked another nail technician if she could look at my nails because I wasn’t happy with them. She agreed they needed to be fixed and started correcting one hand. After a few minutes, I realized I still wasn’t happy with how they looked, so I politely apologized and asked if the entire set could just be removed.
Henry came over and asked what was wrong. I explained that I didn’t like the shape or the quality of the nails. He told me he would remove them, but I would still have to pay the full $90 for the set. I never expected free nails—I was perfectly willing to pay for the removal—but I didn’t think it was fair to pay full price for a set that I felt was poorly done.
Another employee then joined the conversation and began raising her voice, telling me they don’t work for free and that Henry had spent a lot of time on my nails. I remained calm the entire time, but they were visibly frustrated, sighing and shaking their heads while removing the nails. Even my mom’s nail technician commented that she couldn’t believe how the situation was being handled.
This experience reminded me why I stopped coming here years ago. In the past, I had issues with nails breaking easily and appointments being inconsistent because my technician was often late or called out.
The prices here are very high, but unfortunately, the quality and customer service did not match. Instead of trying to make things right, I felt blamed for being unhappy with the results. I won’t be returning and cannot recommend this salon based on my experience.
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