First and foremost, I express my sincere gratitude for your recent Google review. Your feedback is invaluable to us and plays a crucial role in our continuous efforts to improve and provide the best service to our customers. You mentioned that while the translation was completed in a timely manner, some elements of the flyer were not translated. I apologize for this oversight. Your feedback is important to us and we are taking steps to ensure it doesn't happen again. Moving forward, we are implementing changes to ensure that the scope of work is always clearly defined before starting any project. Our translation team has been instructed not to begin work unless we fully clarify all project elements. This will help prevent similar issues in the future and ensure that every detail meets your expectations. Once again, thank you for your valuable feedback. We remain committed to refining our processes and delivering high-quality services tailored to your needs.
Please don't hesitate to reach out if there is anything else we can assist you with. Your satisfaction is our top priority.
Best,
Roberto