Dear Mr. Yatkin,
Thank you for sharing your feedback. We’re truly sorry to hear that our service did not meet your expectations and that you felt you weren’t being heard. At Yilmaz Financial Advisory Center, we strive every day to fully take care of our clients in complex matters like insurance and mortgages, and it genuinely saddens us to hear that you experienced things differently.
However, we do not fully recognize the picture that no follow-up took place. Precisely because we place so much value on careful handling, we repeatedly invited you to come in for a personal conversation at our office in Rotterdam—if you wished, with the option to record the conversation as well—so we could work through the administrative uncertainties with you step by step. Our experience is that complex case matters are often resolved more quickly and clearly in a conversation than through a lengthy email exchange, where misunderstandings can unfortunately arise more easily.
Since you’ve now submitted the issue to an external body, we will continue the formal process and fully cooperate. Even so, we remain willing to stay in direct contact with you to reach a final solution for the ongoing matters.
We wish you all the best.
AI-powered
Curated
Explore
