We work with OpenTeam on several services for our two entities (SEMGEST and SPL ESSELERES), including: general managed services, infrastructure management, setting up reliable Wi-Fi, securing and restructuring our sites, support during major organizational changes, and assistance for employees.
We’re completely satisfied with this collaboration. Their flexibility is a real asset: they continually adapt to our priorities and to how our needs evolve. The availability and responsiveness of their teams is simply remarkable, giving us genuine peace of mind day to day.
We’d also like to highlight that the whole team is extremely patient, has a strongly developed customer-service mindset, and is truly great at explaining things. That’s essential for a structure like ours, where people have very different backgrounds and varying levels of comfort with digital tools.
Beyond the technical side, we also receive hands-on support, with thoughtful, relevant advice and real commitment to our projects and transformations. Their team is proactive and always (or almost always) finds a solution when we run into difficulties—while also making sure to protect our company’s resources.
OpenTeam has been a long-standing partner for our organization, and we can rely on them with complete confidence.
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