I have been a customer of Reconomy Connect since they took over Click Waste, and unfortunately it has been nothing but problems from day one.
The service has been absolutely dreadful. We’ve experienced repeated missed bin collections, incorrect invoices, and overcharging through direct debits, with virtually no communication. To make matters worse, when they overcharge you, don’t expect a quick resolution – we’ve had to wait five months to receive a refund for money they took incorrectly.
If collections aren’t going ahead, they don’t bother to let you know, leaving bins overflowing for weeks. On some occasions, our bins have gone as long as three weeks without being emptied.
Whenever you do manage to get an explanation, the excuses are endless and frankly ridiculous. It’s always something different – the driver is sick, another driver is sick, the van has broken down, the driver has exceeded their driving hours, or the driver has got lost. While genuine issues can happen occasionally, these excuses are used so frequently that they have become impossible to take seriously.
Trying to get hold of anyone is equally frustrating. Calls are rarely returned, and getting issues resolved is almost impossible. Even after changing waste suppliers, Reconomy Connect still couldn’t organise collecting their own bins.
Without question, this is one of the most disorganised companies I’ve ever dealt with. I would strongly advise anyone considering using Reconomy Connect to think twice and look elsewhere.
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