Hi Kevin,
Thanks for taking the time to share your experience with us. We truly appreciate your feedback, and we’re sorry to hear about the challenges you’ve run into. Your insights are really valuable, and we’re committed to addressing the issues you raised to make our platform better.
We understand how important it is to have tools that are easy to use and efficient, and we’re sorry for the frustration caused by the limitations you encountered. Our team is actively working on improvements, and we’ll review your specific points in detail to enhance the overall user experience.
Regarding your concerns:
**Reversibility:** We hear you on the need for more flexibility, and we’re exploring ways to make actions easier to undo.
**Communication:** We understand the importance of clear communication about updates and features. Going forward, we’ll improve transparency with more detailed patch notes and notifications.
**Customer Service:** We’re sorry if our current support didn’t meet your expectations. We’re always working to improve our support process so we can offer more tailored help. If we send an article, it’s usually because we’ve handled similar cases before and created an article with full videos and screenshots that walk through the solution.
**Enrichment System:** Thanks for your feedback on the enrichment system. We’re looking into ways to make the pricing structure more transparent. If you ever feel you were charged for something you shouldn’t have been, we can provide a refund—just reach out to support and we’ll take care of it.
**Language Preferences:** We understand how important language preferences are. We’re an international company with users around the world, and we also work with leads from everywhere, so it made more sense to focus on one language rather than trying to keep things bilingual. That said, we still offer demos in French and French onboarding.
We appreciate your patience while we work to make lemlist a more intuitive and enjoyable platform. If you’re open to it, we’d love to connect with you directly to learn more and make sure things are smoother going forward.
Thanks again for your feedback. We’re committed to learning from your experience and making the changes needed to deliver a tool that exceeds your expectations.
Best regards,
Lempire team