Hi Sarah,
I’m really sorry that you had such an experience with us.
There are a few things I still need to clarify:
You’d already visited us several times before, and it even seems you decided to celebrate your birthday with us. That’s why your review honestly surprised me in some points—because neither our space, our concept, nor our prices are new. Our restaurant is small and usually quite busy—that’s always been the case, and it’s something many of our regulars particularly appreciate about Fräulein Wunder. The personal atmosphere, the closeness, and the energy are part of Fräulein Wunder for years.
We’re not a café. We’re a breakfast restaurant with four opening days per week and an extensive, very special menu—most of which we make ourselves. Bread and rolls, pancakes, rösti, spreads, and many other components are created by hand with us every day. It’s exactly this combination of craftsmanship, quality, and variety that has made Fräulein Wunder what it is for years.
You’d asked about stomach problems because of a single scone with Nutella (€3). Of course, we would have found a solution for that—and we did promise that. I just wanted to explain why we can’t offer it as a standard option in general.
Even though breakfast is what we do most, we’re not the typical café with ready-made products and a continuous snack offering. We’re a breakfast restaurant with a more involved production process and a concept built on craftsmanship, freshness, and a lot of hands-on work.
That’s why we can’t accommodate requests like that as a general rule—even though in individual cases we always try to find a good solution together.
I’m sorry that this explanation came across to you as either criticism or justification. What I can’t let stand, though, is the suggestion that I deliberately wanted to embarrass you or criticize you loudly in front of other guests. Or roll my eyes… That doesn’t match my understanding of myself, or how guests and my team have experienced me for many years.
Apparently we perceived the situation very differently, and I genuinely regret that.
You also wrote that you could only eat small portions because of a stomach operation. We didn’t have that information at the time. And that you were celebrating a birthday that day—we didn’t know either; we only found out through your review.
Calling me “the rudest boss you’ve ever had” makes me honestly sad—especially because it describes me as a person, not just one single moment or situation. If someone knows me, or has visited us more than once, they’ll know how important it is to me to treat people with respect and warmth—toward guests as well as toward employees.
I think too much rather than too little. That’s exactly why this not only general, but also very blunt statement hurts so much.
Maybe I explained too much in that moment because it mattered to me that you could understand our situation and the background behind it.
It was meant well, but apparently it landed very badly.
But knowingly singling someone out or treating them disrespectfully is not in line with my personality or the values Fräulein Wunder has stood for for many years.
Still, I wish you all the best.
Linda
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