Instahelp

Overview

Instahelp is an online psychological counselling and therapy platform that connects people with licensed psychologists through a digital app and website. The service is designed for convenient remote support via video, audio, or text chat, with counselling available flexibly and without waiting times. It also offers business-focused mental health support for employees.

Minimum budget

> €10,000

Company size

11-50

Founding Year

2015

Location

Graz, Austria

4.8

11,000 reviews

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Services

Web Development60%

Software Development40%

Industry Expertise

Healthcare and Social ServicesInternet and Information Technology

Client Segments

50%

Small Businesses

50%

Enterprise

Key Clients

Austrian Airlines

Mercedes-Benz Consulting

Waterdrop

Awards

Startup of the Year 2019 SFG funding recipient Born Global Champion

Review Statements

Instahelp client of Karin Brauner, BA

5.0

Very attentive, thoughtful, and analytical. Helped me understand myself better and gave effective ways to work through my emotions.

Instahelp website

Instahelp client of Ute Segschneider, MSc

5.0

Extremely pleased with the counseling and found it effective and enormously helpful both physically and mentally.

Instahelp website

Instahelp client of Eva-Maria Merboth, MSc

5.0

Gained a better understanding of inner processes and learned tools and techniques to manage challenges.

Instahelp website

David

5.0

Very satisfied, especially with the freedom to choose a counselor and book sessions individually.

Trustpilot

Gunther

5.0

A calm and sympathetic counselor who listened well, helped with first steps, and treated the client fairly.

Trustpilot

Team

A team of psychologists and support staff operating a digital mental health platform from Graz. Public materials indicate a professionally organized service with technical and organizational support, and a business-facing team for employee mental health offerings.

Reviews summary

Client feedback is strongly positive, emphasizing quick access, empathetic counselors, flexible booking, and practical help. A small number of Trustpilot reviews also mention excellent support and choice of counselor, though one review notes support issues.

Projects Summary

Publicly mentioned offerings include online psychological counselling, online therapy, psychologist matching, a psychologist directory, and a self-service mental health offering for companies. The platform supports individual users and employee wellbeing programs.

Website Summary

The website presents Instahelp as a secure digital platform for mental health support, offering online psychological counselling and, in Austria, online therapy. It emphasizes easy access, professional psychologists, flexible communication formats, and support for both private users and organizations.

Pricing

Publicly stated pricing starts at €49 for the first session; other package or business pricing is provided on request.

Best for

Organizations and individuals seeking online psychological counselling or therapy, especially those wanting flexible, remote, and low-threshold mental health support.